Privacy Policy

Hello, wonderful collector and comfort-seeker! Just as we carefully select each Squishmallow to bring you joy and softness, we approach your personal information with the utmost care, respect, and security. This Privacy Policy explains how we collect, use, and protect your data when you visit owlandgoosegift-us.com. Our goal is to make your experience as cozy, transparent, and secure as the cuddles that await you.

📦 1. Information We Collect

To provide you with a seamless and joyful shopping experience, we collect information that helps us serve you better:

• Information You Provide: When you make a purchase, create an account, or contact our support team, we collect details such as your name, email address, shipping address, billing address, and payment information. This is like picking out the perfect plush—we only gather what’s necessary to complete your order and deliver happiness to your doorstep.
• Automatically Collected Information: When you browse our site, we automatically receive your computer’s internet protocol (IP) address, browser type, and pages you visit. This helps us understand how our community explores our collection and improve your journey.
• Payment Details: We partner with trusted, secure payment gateways (like PayPal, Visa, MasterCard, and JCB) to process transactions. We never store your full credit card details on our servers. Your financial safety is our priority.

💝 2. How We Use Your Information

Your information helps us create a warm, personalized experience:

• To process your orders, ship your Squishmallows worldwide (excluding some remote regions and parts of Asia), and send you order confirmations and tracking updates.
• To communicate with you about new plush drops, promotions, or store updates—but only if you’ve opted in! We respect your inbox as much as we respect your love for soft things.
• To improve our website, product selection, and customer service based on how our community shops.
• To prevent fraud and ensure the security of your transactions and our website.

🤝 3. Sharing & Disclosure of Information

We treat your data like a limited-edition Squishmallow—with great care and limited access:

• Trusted Service Providers: We may share information with companies that help us run our store (like shipping carriers and payment processors) strictly to fulfill your order. They are bound by confidentiality and may not use your data for any other purpose.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights and safety of our customers and our store.
• Business Transfers: If Owl & Goose Gifts Store is involved in a merger or acquisition, your information may be transferred as part of that transaction. We will notify you beforehand and ensure your data remains protected under this policy.
• With Your Consent: We will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit permission.

🏰 4. Data Storage & Security

We’ve built a cozy, impenetrable fortress for your data:

• Secure Storage: Your personal information is stored through secure data networks, protected by industry-standard SSL encryption—the same technology that secures your payment during checkout.
• Payment Security: All transactions are processed through a PCI-DSS compliant payment gateway, ensuring the highest level of security.
• Data Retention: We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
• International Transfers: As we ship globally from our nest in Raleigh, NC, USA, your data may be transferred to and processed in the United States, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

👑 5. Your Rights & Choices

You have control over your personal information, just like you have choices in building your perfect Squishmallow collection:

• Access & Correction: You can access and update your personal information by logging into your account or contacting us.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
• Data Deletion: You may request deletion of your personal data, subject to certain legal obligations we may have to retain information for record-keeping or transaction completion.
• Do Not Track: Our site does not alter its data collection practices in response to “Do Not Track” signals from your browser.

🍪 6. Cookies & Tracking Technologies

Cookies are small data files that help our website remember your preferences, making your browsing experience smoother—like a soft reminder of your last visit.

• How We Use Cookies: We use cookies to remember items in your cart, understand site traffic, and optimize your shopping experience.
• Your Control: You can choose to disable cookies through your browser settings. However, this may limit some features of our site, such as adding items to your cart or a personalized browsing experience.
• Third-Party Cookies: We may use third-party services (like Google Analytics) to help us understand how our site is used. These services may place their own cookies and are governed by their own privacy policies.

📝 7. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date below. We encourage you to review this page periodically.

Thank you for trusting us with your data and your love for all things soft. We’re honored to be part of your collecting journey!
— With warmth and secure transactions, The Team at Owl & Goose Gifts Store