Hello, wonderful collector, gift-giver, and comfort-seeker! We’re here to make your Squishmallow journey as soft and seamless as possible. Below you’ll find answers to our most commonly asked questions.

About Our Products & Collection

What sizes of Squishmallows do you offer?
We carry a cozy range of sizes to suit every cuddle need! Our collection includes 5″ friends, 7″-8″ pals, 12″ statement pieces, 14″-16″ perfect-for-hugging companions, as well as convenient Clips, snuggly Hug Mees, and fun Stackables.
Are your Squishmallows authentic?
Absolutely! We are a trusted source for 100% genuine Jazwares Squishmallows. Every item is double-checked by our team to guarantee the quality, softness, and authenticity you expect and deserve.

Ordering, Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a smooth and secure checkout experience.
Do you ship internationally?
Yes! We ship happiness worldwide from our cozy nest in Raleigh, NC. Please note that delivery to some remote regions and parts of Asia may be excluded. Available countries will be confirmed at checkout.

Shipping & Delivery

Processing Time: All orders are lovingly processed within 1-2 business days before they begin their journey to you.
What are my shipping options and costs?
We offer two clear paths for your plush pals:

1. Standard Shipping (DHL / FedEx):
Cost: A flat rate of $12.95.
Delivery: 10-15 business days after shipping.
Perfect for when you can’t wait to cuddle!

2. Free Shipping (EMS):
Cost: FREE on all orders of $50 or more!
Delivery: 15-25 business days after shipping.
Ideal for building your collection or planning ahead.
How can I track my order?
Both our Standard (DHL/FedEx) and Free (EMS) shipping options include tracking. Once your order ships, you will receive a confirmation email with your tracking information so you can follow your soft friend’s journey to your doorstep.
Why might my delivery take longer than estimated?
Delivery times are estimates. The final part of your Squish’s adventure involves local carriers and, for international orders, customs processing. These steps can occasionally cause slight delays, but we promise your comfort is on its way!

Returns & Exchanges

What is your return policy?
We want you to be completely happy with your soft companion. If you need to return an item, please contact us within 15 days of receiving your order. The item must be in its original, pristine condition. Please reach out to our support team at [email protected] to initiate a return and receive instructions.
What if my Squishmallow arrives damaged or incorrect?
Oh no! We handle every order with extreme care, but sometimes mishaps occur in transit. Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll make it right quickly, ensuring you get the perfect, plush friend you ordered.

Contact & Support

How can I contact customer service?
Our small but mighty team is here for you! For any questions about your order, shipping, or our products, please email us at [email protected]. We aim to respond with warmth and helpfulness as quickly as possible.

With warmth and softness,

The Team at Owl & Goose Gifts Store
4326 Jennifer Lane, Raleigh, US 27609

Ready to find your next hug? Explore the Collection